What Does Turnaround Time Mean?
Turnaround time = Production Time + Shipping Time.
Production time is the time it takes for us to manufacture the product, pack it, and hand it to the shipping company. Shipping time is the length of time it takes the carrier (shipping company like USPS or Fedex) to deliver it to you. Our production department produces cutouts Monday Through Friday. Shipping times are determined by fedex and shown during checkout.
More Production and turn around time
Production time is 1 business day* from proof approval. Shipping time is between 1-7 business days depending on your location. Production time starts when the order is complete. A complete order consists of: an order, the payment, and a photo that has had it's proof approved. If you need your item faster than this estimated time frame, or need it by a specific date, you must use our rush production option and a shipping method other than ground shipping.
*At times, production volume may be high and there may be delays in the production of your item(s). Delays of your item(s) due to: mechanical failure, raw material shortage, or delays caused by shipping. We do not guarantee any production time unless the customer has purchased the rush production option. Free shipping method is not a guaranteed shipping method. Bulk orders are not applicable to the 1 business day production.
This means FedEx may estimate shipping to take 2 days from NYC to Washington D.C. If it takes 2 weeks to get there, it is still considered a successful ground shipment. Next day air, 2 day, and 3 day select are the only domestic shipping options guaranteed by FedEx. With this guarantee, only the shipping costs are refundable in the event of a delay, not the value of the time sensitive item. With this explained, please plan your order accordingly.
Products and score lines
All big heads over 3FT will be scored. Scores will be horizontal and allow the big head to fold into its packaging for shipping.
I need my big head ASAP, can you hurry?
For faster production, we offer THE STOP THE PRESS option. Same day ship orders placed and approved before 1PM EAST ship same day.
What Does Next day production mean?
Orders placed before noon Est ship next business day.
What is STOP THE PRESS Same Day Production?
Same day production orders placed and approved before 1PM EAST ship same day. This option costs an additional $50.
Do you fix photos?
Standard red eye repair is included in price.